RETURN POLICY

RETURN/EXCHANGE


RETURN/EXCHANGE

Thank you so much for shopping with us! Our goal is to make the returns process as simple as possible. With that in mind, we are excited to offer our improved and simplified return/exchange policy and process to make returning items easy!

Return Service Options:

You can drop off your return at any one of thousands of Return Bars near you! Check out your closest locations here. Once you initiate the returns process online or on your phone, and select “Drop items at Happy Returns” you will be emailed a QR code. Take this code and your items to a Return Bar to scan your QR code and immediately complete your return/exchange. We will be sure to send you an email confirmation once this happens! At this time we are happy to offer this return method at a flat rate of $5.00, which will be deducted from your refund total.

To initiate a return, scan the QR code on your confirmation slip or click the link here!

You can send your return back with a traditional return shipping label! Once you initiate the returns process, you will be emailed a shipping label that is linked to your order. Your return will be completed upon our receiving and inspecting the item(s) returned. We will be sure to send you an email confirmation once this happens! At this time we are happy to offer return labels at a flat rate of $8.00, which will be deducted from your refund total.

To initiate a return, scan the QR code on your confirmation slip or click the link here!

We are happy to have an option for FREE RETURNS! To receive a free return, select to return for an eGift card while completing the returns process. This will remove the processing fee from your return! You can drop off your item(s) at a return bar or return with a shipping label.

To initiate a return, scan the QR code on your confirmation slip or click the link here!

Didn’t like the fit or color of your item? We do offer free exchanges! You will be able to select the replacement size and color while completing the returns process, so long as we have enough inventory of the item.

To initiate a return, scan the QR code on your confirmation slip or click the link here!

We love our international customers and want to be sure you are taken care of! International customers will be responsible for obtaining a return label and covering the cost of shipping item(s) back to ROOLEE. As long as the received item(s) are in re-sellable condition, a full refund for the cost of the product will be issued! If you live outside of the United States, please follow the steps below to receive your refund.

  1. Package your items with the original invoice from your order.
  2. Write your order number on the outside of the package + seal it for shipping.
  3. Ship your package using your prefered shipping method to the following address:

    ROOLEE RETURN
    3065 N 200 W Suite 400
    North Logan, UT 84341
    United States of America

Your return will be completed upon receiving and inspecting the item(s) returned. We will be sure to send you an email receipt once this happens!

For assistance with your international return, please contact Customer Success.


RETURN + EXCHANGE POLICY

Unwashed, unworn and unused merchandise must be returned within 30 days of the purchase date. Shipping charges are non-refundable and return shipping charges will be deducted from your refund total.

Items smelling of perfume, marked with makeup, showing signs of wear, or with traces of animal hair are not valid for return and no refund will be issued. Swimwear with tampered or missing liners will be refused and no refund will be issued. Shoes must be returned with the original shoebox intact and unaltered-- the shoebox cannot be used as a package. Any tape or labels placed on the shoebox will result in the package being refused and no refund will be issued. Items marked *Final Sale* are not eligible for return or exchange.

Please reach out to our Customer Success team for any exceptions on our policy!

**Any returns containing an item outside of the policy will be subject to a $5.00 restocking fee and no refund will be issued.**

Receiving your Refund

Once returned packages are received, your item(s) will be processed within 3-5 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than store credit), the refund will be issued to your original form of payment equal to the price of the returned item(s), including sales tax (if applicable), minus the cost of the shipping label (if applicable). Please allow 5-10 business days for the amount to reflect on your account.

Receiving your eGift Card

If you are refunded using an eGift card, you will receive an email containing a gift card code equal to the amount of the returned item(s), including sales tax (if applicable), once your return has been processed. Gift card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.

RETURN/EXCHANGE

questions?

IF YOU HAVE A QUESTION ABOUT RETURNS PLEASE CONTACT US