ROOLEE is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. U.S orders will take an additional 4-12 business days for delivery based on location. The Black Friday rush + other sales may delay this process as we do our best to fulfill higher order volumes.

Please Contact Us with any questions concerning your order!

ROOLEE standard international shipping does not collect duties, taxes, customs, or brokerage fees at the time of purchase. Therefore, international orders ship with these potential additional fees unpaid. ROOLEE cannot currently determine what these charges may be. We recommend contacting your local customs office regarding your country's custom policies. You will be responsible for all duties, taxes, customs and/or brokerage fees.

We now have an option for you to pay for customs fees and duties during checkout! You will see these options during the shipping page of checkout. We recommend taking advantage of this on all future purchases to avoid your package being stopped at customs.

The estimated delivery times for international packages varies depending on the country. If you have any more questions regarding your international shipment, feel free to Contact Us!