ROOLEE is committed to processing orders promptly and we do our best to ship in-stock items within 1-3 business days after an order is placed. U.S. orders will take an additional 1-8 business days for delivery based on location. The Black Friday rush and other sales may delay this process as we do our best to fulfill higher order volumes.

Please Contact Us with any questions concerning your order.

International Shipping (Duties + Taxes Unpaid) does not collect duties, taxes, customs, and/or brokerage fees at time of purchase. When choosing this shipping method at checkout, these potential additional fees are unpaid. ROOLEE cannot currently determine what these charges may be. We recommend contacting your local customs office regarding your country’s customs policies. By choosing this shipping method, you will be responsible for all duties, taxes, customs, and/or brokerage fees.

Both DHL eCommerce Parcel Direct + DHL Express Worldwide shipping include duties, taxes, customs, and/or brokerage fees in the shipping price at time of purchase, allowing you to pay for these fees up front. By choosing one of these shipping methods, you will not be responsible for any further duties, taxes, customs, and/or brokerage fees.

The estimated delivery times for international packages vary depending on the country. If you have any more questions regarding your international shipment, feel free to Contact Us!