RETURN POLICY
What is “Free Returns” Coverage?
When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE.
If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
All returns are subject to the guidelines outlined in our Return Policy.
Thank you so much for shopping with us! We understand that not everything will work out, so we are here to make the return process as simple as possible!
To get a return started, scan the QR code on your confirmation slip or click the link here!
Return Service Options:
You can send your return back with a traditional return shipping label! Once you initiate the returns process and select “Box and ship items using a prepaid label”, you will be emailed a shipping label. Package up your items and send back your return using that prepaid label! Your return will be completed upon our receiving and inspecting the item(s) returned. We will be sure to send you an email confirmation once this happens!
At this time we are happy to offer return labels at a flat rate of $8.00.
We are happy to have an option for FREE RETURNS! To receive a return with no processing fee, select to return for an eGift card while completing the returns process. This will remove the processing fee from your return! You can return your items with a shipping label. Your gift card will be emailed to you once your return is completed.
Didn’t like the fit or color of your item? We offer free exchanges for the same item in a different color or size! You will be able to select the replacement size and color while completing the returns process as long as we have enough inventory of the item.
Exchange orders are not created/guaranteed until your return is processed.If you return with a shipping label, this will happen once your item has been received at our warehouse. If we are out of stock of your requested exchange, you will receive a refund instead.
International customers will be responsible for obtaining a return label and covering the cost of shipping item(s) back to ROOLEE.
- Package your items with the order confirmation slip from your order.
- Seal the package for shipping.
- Ship your package using your preferred shipping method to the following address:
ROOLEE RETURN
3065 N 200 W Suite 400
North Logan, UT 84341
United States of America
Your return will be completed upon receiving and inspecting the item(s) returned. We will be sure to send you an email receipt once this happens!
For assistance with your international return, please contact Customer Success.
RETURN, EXCHANGE + REFUND POLICY
Unwashed, unworn, and unused merchandise returns must be initiated within 30 days of the purchase date to be accepted for a return. Shipping charges are non-refundable and return shipping fees will be deducted from your refund total.
If the items you wish to return are delivered to us 45 days after the purchase date, you are subject to store credit rather than a refund back to your original payment. After 60 days, you will only receive a partial refund in the form of store credit.
Items smelling of perfume, marked with makeup, showing signs of wear, or with traces of animal hair are subject to receive a partial refund or no refund. Swimwear with tampered or missing liners will be refused and no refund will be issued. Shoes must be returned with the original shoebox intact and unaltered – the shoebox cannot be used as a package. Any tape or labels placed on the shoebox will result in a $10.00 fee on top of the return shipping fee.
Items marked ‘Final Sale’ are not eligible for return or exchange. Any final sale item(s) sent in a return will not be refunded or sent back to the customer.
All claims for damaged or faulty items must be reported within 30 days of receiving your items to ensure proper credit.
Please reach out to our Customer Success team for any exceptions on our policy.
*Please note that colors and patterns may vary due to variations between different monitors and screens, photography lenses and lighting, as well as other factors. These variances do not qualify as defects and the customer will be responsible for return shipping.
Receiving your Refund
If returned merchandise is deemed to be in returnable condition, and you've requested a refund for your order, the refund will be issued to your original form of payment equal to the price of the returned item(s), including sales tax (if applicable), minus the selected return shipping fee. Please allow 5-10 business days for the amount to reflect on your account.
Receiving your eGift Card
If returned merchandise is deemed to be in returnable condition, and you’ve requested store credit for your order, you will receive an email containing a gift card code equal to the amount of the returned item(s) plus sales tax (if applicable) once your return has been processed. Gift card funds are available immediately once your return is processed. These gift cards cannot be refilled and will only expire once the funds have been depleted.
RETURN/EXCHANGE
